Your Privacy Is Our Responsibility
At geta9, every piece of your information is protected with SSL encryption and strict security measures. We never sell your data to third parties.
Introduction & Scope
This Privacy Policy ("Policy") applies to the online gaming services owned and operated by the geta9 platform. This Policy explains what types of personal information we collect about you, how we use that information, who we share it with, and what measures we take to protect your data.
By creating an account on geta9, using the platform, or accessing any of our services, you are deemed to have given your consent to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our services.
If this Policy changes, we will post a notice on the platform and, for significant changes, notify you directly at your registered email. We recommend checking this page regularly.
What Information We Collect
geta9 collects specific personal information to provide our services, keep your account secure, and meet legal obligations. Details are set out below:
2.1 Registration & Identity Information
When you open an account, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — for users 21+ only)
- Email address
- Mobile number
- Preferred currency and language
2.2 Identity Verification (KYC) Information
To ensure safe and legitimate transactions, we may request the following documents in certain situations:
- National ID (NID) or passport photo
- Driving licence or other government-issued ID
- Proof of address document (utility bill or bank statement)
- Payment method verification (bKash, Nagad, Rocket, or bank account details)
2.3 Financial Transaction Information
To keep deposit and withdrawal records secure, we collect transaction history, payment method details (account number, mobile number), and transaction amounts. Complete financial information is never stored directly on our servers — third-party secure payment gateways are used.
2.4 Technical Information
To improve your browsing experience and ensure security, we automatically collect the following information:
- IP address and device type
- Browser and operating system information
- Visit time, pages viewed, and session duration on the site
- Information obtained from cookies and similar tracking technologies
- Referral source (where you came from before reaching our site)
Purpose of Using Information
geta9 uses collected information only for specific and legitimate purposes. Each purpose is described in detail below:
Account Management
Information is used to create, verify, and manage your account. This includes password recovery, detecting suspicious activity, and ensuring account security.
Transaction Processing
Information is used to accurately complete all financial transactions, including deposits and withdrawals. This is also necessary for fraud prevention and compliance with anti-money laundering (AML) rules.
Customer Service
When you contact the geta9 support team via live chat or email, your account information is used to resolve issues quickly.
Legal Compliance
Information is stored and used to comply with responsible gaming rules, verify age, and meet applicable legal obligations.
Service Improvement
By analysing user experience, the games, payment processes, and overall quality of the geta9 platform are continually improved.
Communication & Notifications
Your email and mobile number are used to send important account updates, security alerts, and service-related notifications.
Information Sharing & Disclosure
geta9 never sells your personal information to third parties. However, we may share information in a limited way in certain circumstances:
4.1 Service Provider Partners
Only the necessary information is shared with payment processing services (bKash, Nagad, Rocket, and bank transfer services), game software providers, and technical infrastructure support providers. These organisations work on behalf of geta9 and are contractually bound to handle information in accordance with our guidelines.
4.2 Legal Obligations
We may be legally required to disclose information under a court order, government directive, or applicable law. In addition, information may be provided to relevant authorities for fraud investigations, anti-money laundering, or counter-terrorism financing purposes.
4.3 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. We will notify you in advance of any such change.
Important: We never sell or rent your personal information to advertising companies, data brokers, or unrelated third parties.
Cookies & Tracking Technologies
The geta9 platform uses cookies and similar technologies to improve your browsing experience. The different types of cookies are explained below:
Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, verify security, and remember your preferences. These cookies cannot be disabled.
Functional Cookies
These cookies are stored for your language preferences, display settings, and personalised experience. Without them, you will need to configure all settings from scratch on every visit.
Analytics Cookies
These cookies are used to collect site usage statistics and improve our services. They do not directly identify you — aggregate data is analysed.
Security Cookies
Security cookies are used to prevent unauthorised access, fraud, and data theft. They help detect suspicious activity and keep your account secure.
Most browsers include controls for managing cookies. However, disabling essential cookies may mean that some important features of the geta9 platform are unavailable.
Data Retention & Deletion Policy
geta9 retains your information only for as long as necessary — that is, for as long as your account is active and, afterwards, for the period required to comply with applicable law.
- Account information: retained for a defined period after account closure in accordance with legal obligations
- Financial transaction records: retained for an extended period in compliance with financial regulations
- KYC documents: retained in accordance with legal requirements relating to identity verification
- Technical logs: kept for a limited period for security and system monitoring purposes
- Records of marketing communications received: retained until consent is withdrawn
If you request account deletion, geta9 will properly destroy information that falls outside legal obligations. However, information may need to be retained in connection with ongoing investigations or dispute resolution.
Data Security Measures
geta9 applies industry-standard technical and organisational measures to protect your data. Our security framework is described below:
SSL Encryption
All data exchanged between your browser and our servers is protected by SSL/TLS encryption.
Two-Factor Authentication
Two-Factor Authentication is available for account access to prevent unauthorised entry.
Firewall Protection
Advanced firewalls and intrusion detection systems prevent cyber attacks and unauthorised access.
24-Hour Monitoring
Our security team monitors systems around the clock and responds quickly to any suspicious activity.
Secure Backups
An encrypted backup system ensures your data remains safe even in the event of a disaster.
Security Audits
Through regular security audits and vulnerability assessments, we keep the platform's protection up to date at all times.
Your Rights & Controls
geta9 deeply respects your rights regarding your data. Your main rights are set out below:
8.1 Right of Access
You can find out at any time what information geta9 holds about you. Upon request, we will provide you with a copy of your data.
8.2 Right to Rectification
If any information on your account is incorrect or incomplete, you can have it corrected. This can be done through your account settings or by contacting support.
8.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete all information immediately due to legal obligations or ongoing transactions.
8.4 Right to Object to Processing
You may object to your information being used for marketing purposes. Upon request, we will give you the opportunity to opt out of promotional communications.
8.5 Right to Lodge a Complaint
If you have any complaint about how we handle your data, please contact the geta9 support team first. We will respond to your complaint within a reasonable time.
To exercise any of the above rights, email us at [email protected] or contact us via live chat.
Protection of Minors
The geta9 platform is for users aged 21 and over only. We do not knowingly collect or store information from any minor.
Age verification is mandatory during the registration process. If it is found that a user is under 21 years of age, their account will be closed immediately and the related information will be securely deleted.
If you believe a minor you know is using geta9, please notify our support team. We will investigate the matter immediately.
Policy Changes & Updates
geta9 reserves the right to amend this Privacy Policy as needed. Updates to the Policy may be required as a result of changes in law, technology, or our services.
For significant changes, we will send a notice to your registered email and display a clear announcement on the platform. Continued use of the platform after such notice means you agree to the revised Policy.
The date of the most recent update is shown at the top of this page. We recommend that you review this Policy regularly.
Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact geta9's data protection team:
Privacy Support
Please write "Privacy Request" in the subject line of any data-related requests. We will respond as soon as possible.
To learn more, visit our other policy pages: